Refund & Cancellation Policy

Our 1-Week Meal Trial is backed by a money-back guarantee. If you are not satisfied with your trial week, contact Hyder Kitchen within 24 hours of your final trial delivery and we will refund the trial amount for meals that were not satisfactory.

• The guarantee applies only to the 1-Week Meal Trial, not to full 24-meal plans.
• Requests must be made within 24 hours of the last trial delivery.
• Refunds are issued to the original payment method and may take 5-10 business days to appear.
• The guarantee may be limited to one trial per customer, household, or delivery address.

Plans are prepaid and never charged again automatically, so there is no upcoming charge to cancel. To stop service, contact Hyder Kitchen at least 48 hours before your next service day.

Contact Hyder Kitchen directly to stop service — call (201) 366-1017, text (551) 271-8683, or email support@hyderkitchen.com. Cancellations are not processed through the website.

Plans do not renew automatically. To continue, place a new one-time order. Plans purchased before Hyder Kitchen moved to one-time payments may still show a Stripe subscription that is scheduled to end. Those plans keep every meal already paid for through the paid period; ending the billing never cuts off paid meals.

If a payment fails or is not completed, the order is not confirmed and no meals are scheduled until payment succeeds.

• Because our meals are prepared fresh for each customer, refunds are generally not available after meals have been prepared, except where required by applicable law.
• If your order is incorrect or incomplete due to an error on our part, we will provide a replacement, credit, or refund at our discretion.
• Report any issue within 24 hours of the scheduled delivery or pickup time so we can investigate promptly.

Contact us by phone, text, or email with your name, order date, and a description of the issue. Photos of the meal or packaging help us resolve the issue faster.

To skip upcoming service days, contact us at least 48 hours before the next scheduled delivery or pickup.