Refund & Cancellation Policy

To cancel an upcoming billing cycle, you must contact Hyder Kitchen at least 48 hours before the next scheduled charge. Cancellation requests received after meals have been prepared will take effect at the end of the current billing cycle.

You must contact Hyder Kitchen directly to cancel — call (201) 366-1017, text (551) 271-8683, or email support@hyderkitchen.com. Cancellations are not processed through the website.

Subscriptions renew automatically at the end of each billing cycle at the then-current price unless canceled in accordance with this policy.

If a scheduled charge fails, we may retry the payment, pause meal preparation, or suspend service until payment is received. Meals already delivered remain your responsibility to pay for.

• Because our meals are prepared fresh for each customer, refunds are generally not available after meals have been prepared, except where required by applicable law.
• If your order is incorrect or incomplete due to an error on our part, we will provide a replacement, credit, or refund at our discretion.
• Report any issue within 24 hours of the scheduled delivery or pickup time so we can investigate promptly.

Contact us by phone, text, or email with your name, order date, and a description of the issue. Photos of the meal or packaging help us resolve the issue faster.

If skip-week is enabled for your plan, you may request to skip an upcoming week by contacting us at least 48 hours before the next scheduled charge or delivery.