Delivery & Pickup Policy

Meal subscription service is provided Monday through Saturday. Hyder Kitchen is closed on Sundays, and no subscription meals are scheduled for Sunday.

A weekly subscription includes 6 scheduled meals over 1 week, Monday through Saturday.

A monthly subscription includes 24 scheduled meals over 4 consecutive weeks, Monday through Saturday.

For subscription purposes, "monthly" refers to a 4-week service cycle and not a calendar month.

Delivery within Jersey City is included at no additional charge for eligible meal subscription customers.

Delivery availability outside Jersey City, including any applicable delivery charges, is determined based on the customer's delivery address and will be confirmed before service begins.

Delivery times may vary depending on route, traffic, weather, order volume, and other circumstances. Free delivery does not guarantee delivery at a specific time unless otherwise confirmed by Hyder Kitchen.

We currently deliver to select areas of New Jersey. Select areas of New York may be available on a pickup-only or waitlist basis. Availability is confirmed at checkout based on your address.

Meals are delivered during our standard evening delivery window. Exact windows may vary based on route, weather, and traffic. We will notify you of significant changes when possible.

Pickup orders may be collected at Hyder Kitchen, 68 Logan Ave, Jersey City, NJ 07306, during the window communicated in your order confirmation. Please bring your name or order reference.

You are responsible for providing an accurate and complete delivery address, unit number, and contact information. We recommend using the Google Maps address verification provided during checkout.

• If you are unavailable to receive a delivery, our driver will leave the meal at the delivery address per the delivery instructions on file when it is safe to do so.
• Missed pickups are held only for the pickup window communicated in your order confirmation.
• We are not able to guarantee replacement of meals missed due to incorrect address, unavailability, or failure to collect within the pickup window.

If you miss a scheduled meal, the following options may apply. Availability of each option is determined by Hyder Kitchen and is never guaranteed.

• Fresh make-up meal: If you miss a scheduled regular-menu meal, we may move that meal to a later fresh-menu service day when eligible. This may extend your subscription's End Date.
• Chef's Special meals: Chef's Special meals follow their scheduled menu date. If a Chef's Special is missed, it does not create an End Date extension or a future Chef's Special credit. When available, we may hold the original prepared Chef's Special refrigerated for delivery or pickup within two calendar days on an available service day.
• Hold my prepared meal refrigerated: When available, we can prepare your original meal on its scheduled menu day, safely hold it at Hyder Kitchen, and arrange delivery or pickup within two calendar days on an available service day. This specific meal does not extend your End Date.
• A refrigerated held meal is the original menu-day meal. It is not an extra meal or an additional Chef's Special credit.
• For safety, the refrigerated hold option is available only when the meal remains held by Hyder Kitchen, sealed, labelled, and properly refrigerated. It is unavailable for meals already delivered, picked up, returned, or otherwise outside Hyder Kitchen's control.

During signup you may tell us that, if you miss a meal, you prefer to hold your prepared meal refrigerated when available. This is a preference, not a guarantee — we will confirm availability and safe handling for each missed meal. This preference does not change payment, plan price, subscription calculations, or your End Date.

If an order is undeliverable due to an incorrect or incomplete address, we may attempt redelivery when possible. Additional delivery fees may apply.

Deliveries may be delayed by weather, traffic, or other conditions outside our control. We will make reasonable efforts to keep you informed.

A delivery is considered complete when the meal has been handed to you, left at the designated delivery address in accordance with your delivery instructions, or collected at pickup. Once the meal has been successfully delivered or picked up, responsibility transfers to you for proper storage, refrigeration, handling, and reheating.

This does not limit any rights you may have under applicable consumer-protection or food-safety laws.